okadagold Privacy Policy

1. Who We Are

okadagold operates the online gaming platform accessible at okadagold.org, providing casino games, slots, bingo, and related entertainment services to players in the Philippines. For the purposes of this Privacy Policy, okadagold is the data controller responsible for the personal data of registered players and website visitors.

This Privacy Policy applies to all personal data collected through the okadagold website, mobile interface, customer support channels, and any other touchpoint through which you interact with the okadagold platform. It does not apply to third-party websites or services that may be referenced on the platform.

2. Personal Data We Collect

okadagold collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, self-exclusion records maintained for responsible gaming compliance purposes).

3. How We Collect Your Data

okadagold collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically when you access the okadagold platform, including through cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from payment processors; and, where applicable, data from publicly available sources to verify the accuracy of information you have provided.

4. How We Use Your Personal Data

okadagold uses your personal data for the following purposes:

• To create, manage, and maintain your okadagold player account
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods
• To verify your identity and age in compliance with Philippine gaming regulations (21+ requirement)
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To provide customer support and resolve disputes
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates
• To send you promotional communications about okadagold offers and games, where you have consented to receive such communications
• To monitor and enforce responsible gaming obligations, including the administration of deposit limits, cooling-off periods, and self-exclusion requests
• To improve the okadagold platform, including game performance, user interface, and payment processing
• To comply with applicable Philippine laws, regulations, and regulatory requirements

5. Legal Basis for Processing

okadagold processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our obligations under the player agreement, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulatory requirements, including KYC, anti-money laundering (AML), and responsible gaming obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the improvement of our services, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

okadagold does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely to process your financial transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with Philippine regulatory requirements.
• Game providers: Licensed game software providers whose games are available on the okadagold platform, to the extent necessary to deliver game services.
• Fraud prevention and security services: Third-party providers engaged to detect and prevent fraudulent activity on the platform.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR and the Anti-Money Laundering Council (AMLC), where disclosure is required by law or regulatory obligation.
• Professional advisers: Legal, accounting, and auditing firms engaged by okadagold, subject to strict confidentiality obligations.

All third parties with whom okadagold shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

The okadagold platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect usage analytics. Cookies are small text files stored on your device when you visit the platform.

okadagold uses the following types of cookies:

• Strictly necessary cookies: Required for the platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and game display options, to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content about okadagold games and offers. Used only with your explicit consent.

You may manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the okadagold platform. Strictly necessary cookies cannot be disabled as they are essential to platform operation.

8. Data Security

okadagold implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the okadagold platform
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the platform infrastructure
• Multi-factor authentication requirements for account access and sensitive account changes
• Continuous monitoring for suspicious activity and automated fraud detection systems

While okadagold takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, okadagold will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of RA 10173 and its implementing rules.

9. Data Retention

okadagold retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for three (3) years following the resolution of the relevant matter.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance documentation purposes.
• Technical and usage data: Retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with okadagold's data disposal procedures.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by okadagold:

• Right to be informed: The right to know what personal data okadagold collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data okadagold holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: The right to request deletion of your personal data, subject to okadagold's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact the okadagold support team. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request to protect the security of your account.

11. Children's Privacy

The okadagold platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. okadagold does not knowingly collect personal data from persons under the age of 21.

If okadagold becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the okadagold platform, please contact our support team immediately so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

okadagold reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. Where changes are material, okadagold will make reasonable efforts to notify registered players via the contact details held on their account prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how okadagold protects your personal data. Your continued use of the okadagold platform following the publication of any amendment constitutes your acknowledgement of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way okadagold handles your personal data, please contact our Data Privacy team:

okadagold Data Privacy Office
Email: [email protected]
Support: [email protected]
Website: okadagold.org

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you are not satisfied with our response to your data privacy concern.

This Privacy Policy was last reviewed and updated in May 2026. okadagold is committed to maintaining the highest standards of data protection for all players on the platform.